Queen Mary’s College is seeking to appoint a proactive individual to work with the Site Services Team to provide a safe and secure environment with particular emphasis on the student experience. The Team is very proud of the College buildings and grounds. They work closely together to ensure the best experience possible for students, staff, visitors and site users. The candidate will also be required to demonstrate the ability to assist with general maintenance and site services tasks.

The site is set on a beautiful 23 acre site. In recent years the campus has seen an investment of over £20 million pounds through new buildings, improvements and upgrades thanks to careful management, additional funding and grants. Our educational facilities range from modern teaching facilities built in the last few years to buildings that were original to the Shrubbery School first established in the 1950s. The College site incorporates a commercial theatre, Central Studio, and a Sports Centre. We also attract room bookings/lettings from a vast range of users from the local community and further afield. The College site is open seven days a week for most the year, opening at 5.30am through to, occasionally, midnight.

Purpose of Job:

• To provide a safe and secure environment with particular emphasis on the student experience.

• To work closely with the Site Service Team to provide support for general maintenance and site services tasks.

• To ensure students, staff, visitors and site users are well supported in their activities.

Key Outcomes:

• General security patrols around the site.

• Support for College Management Team members and teachers with specific incidents.

• Eyes and ears around the estate for feedback of any issues to the Site Services Team.

• Networking across site, liaison with external agencies, including Community Policing, etc.

• Close liaison with Wellbeing Hub/Team.

• Monitoring and managing CCTV across the site.

• Management of the car parking, traffic/barrier control system, including ID card management.

• Site accessibility issues, including lift management/entrapment protocols, etc.

• Escorting contractors on site.

• Support for end of day procedures (shutting windows/locking off areas of College).

• Deputy lead for emergency response procedures.

• Contribution to PEEPs management.

• Contribution to first aid and/or mental health first aid.

• Support for Site Services Team, when time allows, but particularly during College holiday periods. This will include absence cover for occasional morning and evening lock     up.

• Other duties consistent with the grade of the post as may be requested.

Person Specification - Desirable Experience:

• Customer service skills and/or experience with young people.

• Security or role demonstrating empathy with young people.

• First aid and/or mental health first aid experience.

• Any trade/maintenance skills.

Personal Qualities/Leadership:

• Excellent attention to detail.

• Good organisational and time management skills.

• Good communication and interpersonal skills with an appropriate sense of humour.

• The ability to work flexibly under pressure, thorough and accurate.

• ‘Can-do’ attitude and the ability to work independently or as part of a team.

• The willingness and ability to learn new skills.

• Reliable, trustworthy and responsible.

• Calm under pressure.

• sense of humour appropriate to working with and engaging young people.

Benefits

Having recently won the Best Place to Work Award (Summer 2025) we are proud of our workplace and workforce. We offer a dynamic and friendly place to work, set in beautiful surroundings working with professional and supportive Site Services & QM Leisure Team.

You will join an effective, cohesive team who support each other, work well together and constantly seek solutions. Along with the wider ‘Team QMC ‘ we work hard to meet the challenges of modern day demands on a multi-purpose site designed for teaching, learning and commercial activities whilst keeping students at the heart of what we do.

In return we offer a number of benefits such as, use of the Sports Centre facilities, free parking on site, discounted Central Studio tickets, complimentary and discounted beverages including Costa and Starbucks Coffee. In addition to related training and development, a counselling service, generous annual leave, and subject to service length: sickness and maternity/paternity package.

Salary is paid at point 12 of the Sixth Form Colleges Support Staff pay scale, £29,544 per annum, £15.31 per hour.

Please see the attached job description for further information.